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Problem Framing: Solving the Right Problem First

Faculty: Dr. Jackson Nickerson
Date: Thursday, October 10, 2018
Location: London Marriott Hotel County Hall, London County Hall, Westminster Bridge Road, London, SE1 7PB
Sign In: 8:30 AM
Session: 9:00 AM – 4:00 PM
Cost: £375+VAT

Event Description

We all are faced with the challenge of solving problems in our organisations.  We have a bias for action and are often quick to jump to the ‘solution’ without properly defining the problem.  This leaves us vulnerable to decision making biases that can erode the quality of our problem solving and therefore our efficiency.   This session will help participants use tools to identify the correct problem to be solved…the first time!

In this session, participants will:

  • Learn why solving the right problem first matters
  • Learn what stops us from solving the right problem
  • Learn how to avoid common biases and impediments
  • Learn how to help your team determine what the right problem is

Dr. Jackson Nickerson is the Frahm Family Professor of Organization and Strategy at Washington University in St. Louis Olin Business School. He also is the Associate Dean and Director of Brookings Executive Education and a Senior Non-resident Scholar in Governance Studies at the Brookings Institution. A prior systems engineer at NASAs Jet Propulsion Laboratory with a BSME from Worcester Polytechnic Institute and an MSME from U.C. Berkeley, Jackson combines his engineering systems knowledge with and MBA and Ph.D. in Business Strategy both from U.C. Berkeleys Haas School of Business. He is a globally recognized expert in organization design and its performance implications as well as in critical thinking for business decisions, for which the Olin Business School won the inaugural MBA Roundtable Innovators Award. He also is the creator of Leading Thinking, a new approach for developing leaders taught through Brookings Executive Education. Jackson has published numerous papers in leading academic journals and is the author or editor of four books. His latest book is entitled Leading Change from the Middle: A Practical Guide to Building Extraordinary Capabilities (Brookings, 2014). He consults with business, government, and nonprofits on problem diagnosis, strategy, and leading change. In addition to serving on corporate boards, Jackson is a co-founder and business director of NFORMD.NET, a new media company that provides sexual assault prevention programs to universities and the U.S. Army.